Hardcover, 336 pages
English language
Published March 21, 2008 by Jossey-Bass.
The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Subjects
- Business & Economics
- Business / Economics / Finance
- Business/Economics
- Customer Service
- Business & Economics / Customer Service
- Consumer satisfaction
- Customer services
- Management
- Service industries