Crucial conversations : tools for talking when stakes are high

Crucial Conversations: Tools for Talking When Stakes Are High was first published in 2002 by McGraw-Hill, and a second edition was published in 2012. A business self-help book written by the four co-founders of VitalSmarts, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, the book has sold more than 2 million copies and has been translated into 28 languages.