Jules, reading quoted Academic Ableism by Jay T Dolmage
A critique of usability might focus on the failure to prioritize the value of different abilities, needs, and goals in users. As Robert R. Johnson argued in his book User-Centered Technology: A Rhetorical Theory for Computers and Other Mundane Artifacts, usability lacks a coherent theory of use or usefulness. Though usability foregrounds the importance of collaboration between users and producers, the ethical foundation of this relationship is underdeveloped. The ethos of the user most often comes from his or her ability to represent an average consumer or the correct target demographic. Universal design offers a means of placing those with unconventional abilities, needs, and goals at the center of the design process. When disabled people lead the process, we can more specifically address the power imbalances that lead to exclusive spaces, interfaces and pedagogy.













